How to add a device to your Aquatic AV account.
Adding a device and creating an account for the first time
Adding a device to an existing account
Adding a device and creating an account for the first time online:
To begin creating your own Aquatic AV account, simply go to https://account.aquaticav.com/user-registration and click "Create An Account" from the launch screen on your computer.
2. After clicking "Create an Account", you will be asked to fill in your name, e-mail address, and desired password. This ensures we can respond to any inquiries you send our way and that only you can access your account. Once complete, click "Next Step" at the bottom right-hand side of the page.
3. Fill in your address and phone number so that we can reach you regarding your product, respond to any inquiries you send our way, and locate support in your area. Rest assured that we will never spam you or sell your data. We know privacy is important to you - it's important to us too. Once complete, click "Next Step" at the bottom right-hand side of the page.
4. Peruse the category of available Aquatic AV devices, including popular products, source units, speakers and more. Your Aquatic AV account makes it easy to find and select the category to which your device belongs with a simple tap or click. Once complete, click "Done" at the bottom right-hand side of the page.
5. After clicking a product category you will be presented with a collection of devices in that category. Select your product from this list of compatible devices to begin registration. Once complete, click "Done" at the bottom right-hand side of the page.
6. Choose a name for the device you want to add and type it into the box. You can name the device whatever you want, just make sure it's something you'll remember to make device management as easy as possible within the app and/or your account. Some examples may include "Bob's RGB Controller" or "Super Cool Boat Speaker". Once complete, click "Done" at the bottom right-hand side of the page.
7. Registering your device adds 90 days to your existing warranty and is a great way to get the most out of your Aquatic AV experience. To finish adding and registering your device in your Aquatic AV account, type in your product's serial number, purchase location, purchase date, and a photo of your receipt. This information will be reviewed by the Aquatic AV support team and approved as soon as possible to confirm that your product is registered! You can confirm the addition of this device to your account by returning to the "My Devices" page under “Account Settings” and “My Account”.
*The serial number for your product can typically be found on the box the device came in, but may also be on the chassis or back plate if applicable to your product. If you still cannot locate your device's serial number, please reach out to the Aquatic AV Customer Support.
Please note: If you submit a product registration with missing or invalid information, an Aquatic AV Customer Support Team Member will follow-up to confirm any remaining details.
Once the above information has been submitted, an Aquatic AV Customer Support Team Member will review and attempt to verify your product registration. Once verified, we will send you an email confirming a successful registration! This email will also include a promo code for 10% off your next Aquatic AV purchase when purchasing directly from the Aquatic AV Store online, located here.
Adding a Device to an Existing Account Online
Select the icon with your initials on the top right-hand side of the page.
Click on “Account Settings”.
Click on "My Account".
Click "My Devices".
Select "Add Device”.
Select the category your device belongs to, then click “Done” at the bottom right-hand side of the screen.
Select your device, then click “Done” again.
Name your device, then click “Done”.
Enter the serial number, purchase location, and purchase date of the device to register it for a 90-day warranty extension. You will also need to attach a receipt, but this can be sent through chat later if you do not have access to it now. When you finish filling out the information this screen, click “Done”.
You can confirm the addition of this device to your account by returning to the "My Devices" page under “Account Settings” and “My Account”.